31st
July
2009
Please join Kevin Williams, GMNA Vice President, Service & Parts Operations, on Tuesday, Aug. 4 at 1:30 – 2:30 p.m. Eastern Time for a one hour live chat to answer your questions about customer service and GM making the customer the center of everything we do. Kevin is also interested in your thoughts on what constitutes a great vehicle ownership experience. Look forward to hearing from you. – Tom Henderson, Communications Manager, Service & Parts Operations
(Note: While we can’t address specific customer concerns in this chat, resolving them is very important to us. If you have any questions or concerns about a specific GM vehicle you can reach us Monday through Friday, 8 a.m.-9 p.m. Eastern Time, by calling the appropriate Customer Assistance Center telephone number. Buick: 1.800.521.7300, Cadillac: 1.800.458.8006, Chevy: 1.800.222.1020, GMC: 1.800.462.8782, Hummer: 1.866.486.6376, Pontiac: 1.800.762.2737, Saab: 1.800.955.9007, Saturn: 1.800.553.6000)
M-F 8am – 9pm Eastern

posted in Buick, Cadillac, Chevrolet, Chevy, GMC, Hummer, Pontiac, Saturn, saab |
28th
May
2009
Filed under: Hirings/Firings/Layoffs, Cadillac, GM, Hummer, Maserati, Saab

Mark McNabb loves a challenge. After working for General Motors for 13 months leading Cadillac, Hummer, and Saab, McNabb
announced his resignation last week as of June 1. His destination, it turns out, is Maserati, where he'll replace
former North American CEO Marti Eulberg, Who resigned last month after less than a year on the job.
At GM, McNabb ended up shepherding one of his brands and trying to sell the other two. At Maserati he'll have just one brand to lead and he'll be focused on selling its cars. Maserati sales have done their impression of a sinkhole, falling 48% worldwide and nearly 58% in America, taking revenue numbers with them. We find those numbers a little surprising, but perhaps the coming
GranTurismo convertible will help things out. In the mean time, best of luck to you, Mr. McNabb.
[Source:
Automotive News - Sub. Req.]
REPORT: McNabb left GM premium post for Maserati position originally appeared on Autoblog on Thu, 28 May 2009 08:28:00 EST. Please see our terms for use of feeds.
Read |
Permalink |
Email this |
Comments
posted in Cadillac, GM, General Motors, Hummer, saab |
21st
May
2009
Filed under: Hirings/Firings/Layoffs, Cadillac, GM, Hummer, Saab

Mark McNabb, the general marshaling the forces of General Motors' premium channel - Cadillac, Hummer, and Saab - is leaving the company in 10 days "to pursue other job opportunities."
Only 13 months into his stint, McNabb has presumably spent most of his time trying to figure out how to help his company get rid of two of his three brands, something that likely hasn't built much confidence for McNabb in terms of job security. In addition to uncertainty about what the future holds for the premium channel (Cadillac and GM itself), we suspect that the job's responsibilities are ultimately probably not what he he had in mind.
McNabb came to GM after a second stint at Nissan - he had actually been with both Nissan and Infiniti for 20 years, before he jumped off to join Mercedes-Benz in 2005 as head of marketing. After moving over to become head of Benz sales, he returned to Nissan the summer of 2007.
There is no official word yet on where McNabb is headed or who will be his permanant replacement, but in the meantime, Stephen J. Hill, currently the general sales manager of the premium channel, will take over in the interim. Said a Cadillac spokesman, there has been "a lot of positive change here" under McNabb, "and we have a lot of product in the pipeline and so we're well positioned for the future."
[Source:
Automotive News, sub req'd]
REPORT: Cadillac/Hummer/Saab chief Mark McNabb resigns after just 13 months originally appeared on Autoblog on Thu, 21 May 2009 16:57:00 EST. Please see our terms for use of feeds.
Read |
Permalink |
Email this |
Comments
posted in Cadillac, GM, Hummer, saab |